COVID-19: New financial relief measures and how we are helping


Important Update

At Intact Prestige our priority is to be there for customers and brokers when they need us.

Since the onset of the COVID-19 pandemic, we have helped more than 1.2 million personal and business customers through our flexible payment options and premium adjustment measures, resulting in $530M in relief.

We recognize that the second wave of the pandemic has been even more challenging and we are providing additional relief to support customers and society.

If you have concerns or questions about your situation, please contact your broker.

We are here to help.


New Relief Measures Available

As COVID-19 continues to impact Canadians, Intact Prestige is committed to helping customers affected by the evolving pandemic. If you’re a personal auto customer in need whose driving habits have changed, including commuting for essential reasons, you may request relief equivalent to one month of your auto premium.

To request relief, fill out the online form or contact your broker.



Frequently Asked Questions



COVID 19 is causing me to experience financial challenges – what can I do?

We understand this is a difficult time for individuals, families and businesses. Our priority is to be there for customers and brokers when they need us.

We recognize that every customer’s situation is unique and may continue to change during the crisis. That is why we continue to target relief to customers based on need, changing driving habits and/or those who are commuting for essential reasons.  

Please complete the online form or contact your insurance broker to discuss options for financial relief.


How can I request to receive the new customer relief measures?

We want to provide relief quickly and easily. To request relief, Intact Prestige customers can fill out the online form or contact their broker.


Why do I have to apply for relief?

We know that the latest wave has been particularly challenging for Canadians and customers.  This process allows us to direct relief to those who need it most. Our priority is to ensure customers can request relief in a simple and secure way. 


What is the timeframe to apply for the new relief? 

Between March 18 and May 31, Intact Prestige customers can request relief equivalent to one month of their auto premium.


How much relief can I expect?

Personal auto customers can request relief equivalent to one month of auto premium before tax. The minimum amount of relief for each eligible vehicle is $25.


I have home insurance with Intact Prestige. Can I request relief? 

The current relief option is geared towards auto insurance customers with changes to driving habits. However, Intact Prestige customers working from home can access increased liability and home coverage, add identity theft coverage and cyber protection to their home policy at a discount.


I am driving less as a result of COVID-19. Am I eligible for a premium reduction?

If you are driving less, please contact your broker to ensure your coverage reflects your driving habits.




Are you still open?

Yes. We are focused on the well-being and safety of employees, while remaining open for business during the COVID-19 crisis.

We will continue to update this page with any new information.




How are you protecting customers and employees?

We are taking every step necessary to protect employees, customers and brokers while ensuring that we continue to remain open for business.

The decisions we are taking continue to be guided by public health authorities in Canada and the United States.

We have strong precautions in place to ensure the safety of a small number of individuals who are in the office, as well as at our auto service centres to assist customers who have been in an accident.

We have a dedicated team monitoring this situation closely and will continue to update our response as necessary.


Where can I find up to date information on COVID-19?

Our business continues to operate with additional precautions. If there are any changes, we’ll tell you about it here.

For the latest information on the COVID-19 pandemic in Canada, visit the dedicated Health Canada website and in the United States, visit the dedicated CDC website




This is a difficult time for communities – what is Intact doing?

Our commitment to helping customers extends beyond our promise to provide second-to-none customer experiences. At Intact, our purpose is to help people, businesses and society prosper in good times and be resilient in bad times.

Since the start of the pandemic, we’ve responded to our customers and society’s needs, providing more than $4 million in 2020 to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic. This included a CAD$500,000 donation to Breakfast Club of Canada’s Emergency Club Fund; and, US$500,000 to Feed America and local charities in 22 communities across the United States where we do business. This also included $500,000 to support critical research underway with CHU Sainte-Justine and partner hospitals to develop and test a treatment for COVID-19.



CEO Message

At Intact, our purpose is clear – to help people, businesses and society prosper in good times and be resilient in bad times. While we are optimistic of a recovery, these continue to be challenging times in Canada, the United States and around the world.

Throughout the pandemic, Intact Financial Corporation, and our brands, have been focused on supporting our employees and being there for customers and brokers. From the beginning of the crisis and over the course of the year, Intact provided $530 million in relief that has helped more than 1.2 million customers across the country. This includes $50 million of relief to more than 100,000 of our small business customers through the Intact Small Business Relief Program.

The past year has tested the resilience of individuals and society. The latest wave has been even more challenging. That is why we are providing additional relief to support customers in need whose driving habits have changed during the pandemic, including those commuting for essential reasons. This new support is on top of - and intended to complement – existing and ongoing measures such as rate relief and promotion of usage-based insurance

Our team of engaged employees combined with our solid financial performance and resilient operations have enabled us to continue being there for our customers, brokers and communities throughout this difficult period. I am confident that working together we will continue to play an important and impactful role in helping customers and society to build back stronger from the crisis.

We value the relationships we have with all our stakeholders. If you have any questions, please do not hesitate to reach out through one of the channels below.


CEO Signature

Charles Brindamour

Chief Executive Officer
Intact Financial Corporation