Working together to deal with COVID-19


At Intact Prestige our priority is to be there for customers and brokers when they need us.

Since the onset of the COVID-19 pandemic, we have helped more than 1.2 million personal and business customers through our flexible payment options and premium adjustment measures, resulting in over $600M in relief.

If you have concerns or questions about your situation, please contact your broker.

We are here to help.



Frequently Asked Questions



COVID 19 is causing me to experience financial challenges – what can I do?

If you submitted a car insurance relief request on or before May 31, you will receive a refund within 30 days that your request is approved. This is a one-time payment and the price of your insurance will not change.

Though our temporary relief measures have ended, we recognize that our support remains critical for those customers most impacted by the pandemic.

Please contact your broker to discuss options that best meet your needs.


I am driving less as a result of COVID-19. Am I eligible for a premium reduction?

If you are driving less, please contact your broker to ensure your coverage reflects your driving habits.


I have home insurance with Intact Prestige. Can I request relief? 

Intact Prestige customers working from home can access increased liability and home coverage, add identity theft coverage and cyber protection to their home policy at a discount.




Are you still open?

Yes. We are focused on the well-being and safety of employees, while remaining open for business during the COVID-19 crisis.

We will continue to update this page with any new information.




How are you protecting customers and employees?

We are taking every step necessary to protect employees, customers and brokers while ensuring that we continue to remain open for business.

The decisions we are taking continue to be guided by public health authorities in Canada and the United States.

We have strong precautions in place to ensure the safety of a small number of individuals who are in the office, as well as at our auto service centres to assist customers who have been in an accident.

We have a dedicated team monitoring this situation closely and will continue to update our response as necessary.


Where can I find up to date information on COVID-19?

Our business continues to operate with additional precautions. If there are any changes, we’ll tell you about it here.

For the latest information on the COVID-19 pandemic in Canada, visit the dedicated Health Canada website and in the United States, visit the dedicated CDC website




This is a difficult time for communities – what is Intact doing?

Our commitment to helping customers extends beyond our promise to provide second-to-none customer experiences. At Intact, our purpose is to help people, businesses and society prosper in good times and be resilient in bad times.

Since the start of the pandemic, we’ve responded to our customers and society’s needs, providing more than $7 million to target the immediate needs of individuals and families who are most vulnerable to the social, health and economic effects of this pandemic. This included a CAD$500,000 donation to Breakfast Club of Canada’s Emergency Club Fund, US$500,000 to Feed America and local charities in 22 communities across the United States where we do business, as well as $500,000 to support critical research underway with CHU Sainte-Justine and partner hospitals to develop and test a treatment for COVID-19.

Our employees also played a key role in supporting our efforts to help the communities most impacted by participating in our annual Generosity in Action campaign in collaboration with the United Way. Combining their generosity with our corporate match, we raised over $5.2 million nationally. These funds are helping families living in poverty and supporting worthy organizations to help their communities through the pandemic.



CEO Message

At Intact, our purpose is clear – to help people, businesses and society prosper in good times and be resilient in bad times. While we are optimistic of a recovery, these continue to be challenging times in Canada, the United States and around the world.

Throughout the pandemic, Intact Financial Corporation, and our brands, have been focused on supporting our employees and being there for customers and brokers. From the beginning of the crisis and over the course of the year, Intact provided over $600 million in relief that has helped more than 1.2 million customers across the country. This includes $50 million of relief to more than 100,000 of our small business customers through the Intact Small Business Relief Program.

Our team of engaged employees combined with our solid financial performance and resilient operations have enabled us to continue being there for our customers, brokers and communities throughout this difficult period. I am confident that working together we will continue to play an important and impactful role in helping customers and society to build back stronger from the crisis.

We value the relationships we have with all our stakeholders. If you have any questions, please do not hesitate to reach out through one of the channels below.


CEO Signature

Charles Brindamour

Chief Executive Officer
Intact Financial Corporation